FAQs
Got a Question?
We understand you may have questions about our cleaning services, booking process or what to expect when working with us. Below, we’ve compiled the most frequently asked questions to give you clear, quick answers. If you’re based in Johor Bahru or nearby areas and still can’t find the information you need, feel free to reach out to our team directly – we’re always ready to assist you.
We provide a range of cleaning services, including commercial office cleaning, industrial cleaning (warehouses and factories) and post-renovation site cleaning. We also offer specialised services such as deep cleaning, sanitisation, upholstery care and more.
You can view the full list on our service page:
To ensure availability, especially during weekends or peak seasons, we recommend booking your cleaning appointment at least 2 to 3 days in advance. This allows us to better schedule our team and allocate sufficient time for your specific cleaning requirements.
Yes, we provide free quotations with no obligation. In most cases, we recommend a site visit or a quick consultation call to better understand your space and requirements. This ensures an accurate quote tailored to your cleaning needs, budget and timeframe.
Yes – for every job in Johor Bahru and the surrounding areas, our team arrives fully equipped with professional-grade machines, eco-friendly cleaning products and all necessary tools. You dont need to provide anything – just leave it to us.
We understand that plans can change. If you need to cancel or reschedule, please inform us at least 24 hours before your appointment. This allows us to reassign our staff and manage our schedule effectively. No charges will apply for timely cancellations.
Yes, absolutely. Upon request, we use non-toxic and eco-friendly cleaning products that are safe for both children and pets. These products are specially selected to ensure a clean and healthy environment while minimizing exposures to harsh chemicals.
Let us know your preferences when booking and we’ll be happy to accommodate your needs.
Yes! We offer flexible recurring cleaning packages for customers who prefer regular maintenance. Whether it’s weekly, bi-weekly or monthly visits, our team will develop a personalised schedule that fits your routine and keeps your space consistently clean.
We accept secure and convenient payment methods, including online bank transfers and company cheques. For smaller projects, cash payments may also be arranged. Full payment details will be provided upon confirmation of booking.
Yes. All our cleaning specialists in Johor are fully trained, background-checked and covered by insurance – giving your business complete peace of mind.
Your satisfaction is very important to us. If you’re unhappy with the service provided, please contact us within 24 hours. We will arrange for a complimentary re-clean to address any concerns and ensure the job is completed to your expectations.
